{"id":14,"date":"2024-09-18T20:07:23","date_gmt":"2024-09-18T20:07:23","guid":{"rendered":"https:\/\/www.maxartpro.com\/?page_id=14"},"modified":"2025-10-31T15:54:20","modified_gmt":"2025-10-31T15:54:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.maxartpro.com\/faq\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;169&#8243; bg_image_phone=&#8221;594&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;269px&#8221; bottom_padding=&#8221;185px&#8221; top_padding_tablet=&#8221;275px&#8221; bottom_padding_tablet=&#8221;275px&#8221; text_color=&#8221;dark&#8221; 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column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Canvas and Fine Art Prints FAQ&#8221; font_container=&#8221;tag:h1|font_size:18px|text_align:center|line_height:30px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1732323302065{margin-bottom: 40px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;F.A.Q&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1726784577459{margin-bottom: 0px !important;}&#8221; el_class=&#8221;lh-normal&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; 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custom_height_tablet=&#8221;40px&#8221;][vc_row_inner column_margin=&#8221;custom&#8221; column_margin_custom=&#8221;120px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;10px&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner right_padding_desktop=&#8221;16%&#8221; right_padding_tablet=&#8221;0px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;What is your shipping policy?&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1726790182761{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.&#8221; font_container=&#8221;tag:h6|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;SHIPPING PRICES are calculated based on your location as follows:&#8221; font_container=&#8221;tag:h6|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1726790198385{margin-bottom: 20px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728503940895{margin-bottom: 20px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: rgba(255,255,255,0.05) !important;*background-color: rgb(255,255,255) !important;border-radius: 5px !important;}&#8221; el_class=&#8221;bf-blur-10 section-shipping-prices hide-phone&#8221; text_direction=&#8221;default&#8221;]\n<table>\n<tbody>\n<tr>\n<th>Shipping To<\/th>\n<th>Standard Shipping*<\/th>\n<\/tr>\n<tr>\n<td>USA &#8211; Commercial<\/td>\n<td>$19.90<\/td>\n<\/tr>\n<tr>\n<td>USA &#8211; Residential<\/td>\n<td>$23.00<\/td>\n<\/tr>\n<tr>\n<td>Canada<\/td>\n<td>email for quote<\/td>\n<\/tr>\n<tr>\n<td>International &#8211; (Non-Canada)<\/td>\n<td>email for quote<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1727377911652{margin-bottom: 20px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: rgba(255,255,255,0.05) !important;*background-color: rgb(255,255,255) !important;border-radius: 5px !important;}&#8221; el_class=&#8221;bf-blur-10 section-shipping-prices hide-desktop&#8221; text_direction=&#8221;default&#8221;]\n<table>\n<tbody>\n<tr>\n<th>Shipping To<\/th>\n<\/tr>\n<tr>\n<td>USA &#8211; Commercial<\/td>\n<\/tr>\n<tr>\n<td>USA &#8211; Residential<\/td>\n<\/tr>\n<tr>\n<td>Canada<\/td>\n<\/tr>\n<tr>\n<td>International &#8211; (Non-Canada)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr>\n<th>Standard Shipping*<\/th>\n<\/tr>\n<tr>\n<td>$19.90<\/td>\n<\/tr>\n<tr>\n<td>$23.00<\/td>\n<\/tr>\n<tr>\n<td>$34.00<\/td>\n<\/tr>\n<tr>\n<td>$70.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][vc_custom_heading text=&#8221;* Due to shipping requirements, pieces with a long side greater than 40&#8220; or a short side greater than 30&#8220; may incur additional charges. Please see our Crate and Freight shipping policies below for more information. All orders meeting the above requirements and or custom shipping quotes will not be produced until shipping charges are paid.&#8221; font_container=&#8221;tag:p|font_size:14px|text_align:left|color:rgba(255%2C255%2C255%2C0.7)|line_height:18.2px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;rgba(202,0,0,0.4)&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;230px&#8221; bottom_padding=&#8221;184px&#8221; top_padding_tablet=&#8221;0px&#8221; bottom_padding_tablet=&#8221;40px&#8221; top_margin=&#8221;-170px&#8221; top_margin_tablet=&#8221;0px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;section-faq-content&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;blur&#8221; column_backdrop_filter_blur=&#8221;50&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner column_margin=&#8221;custom&#8221; column_margin_custom=&#8221;120px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Shipping Outside of the Contiguous US, Expedited Shipping, and Special Requests&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1761881477416{margin-bottom: 20px !important;}&#8221; el_class=&#8221;lh-normal&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h6>APO shipping is charged full cost and sent via USPS.<\/h6>\n<h6>Requests for shipping outside of the Contiguous United States, other types of shipping, and expedited shipping will be charged at full cost.<\/h6>\n<h6>We are not responsible for duties and taxes required for international shipping.<\/h6>\n<h6>Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us cs@maxartpro.com with the details of what will be in the order and the address it will be shipped to.<\/h6>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Large Size Products and Packing Policies&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1726790249056{margin-bottom: 20px !important;}&#8221; el_class=&#8221;lh-normal&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h6>Due to shipping requirements and the potential for damage, some products over 30&#8243; on the short side, or over 40&#8243; in length requires additional packing materials at an additional cost.<\/h6>\n<ul>\n<li>\n<h6>Packaging for MetalPrints over 30&#215;40 to 40&#215;60 $15.00 (required)<\/h6>\n<\/li>\n<li>\n<h6>Packaging for MetalPrints over 40&#215;60 $20.00 (required)<\/h6>\n<\/li>\n<\/ul>\n<h6>Products over 40&#8243; long that are shipped flat may require freight shipping,\u00a0We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.<\/h6>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_padding=&#8221;80px&#8221; bottom_padding_tablet=&#8221;30px&#8221; bottom_margin_tablet=&#8221;0px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column top_padding_desktop=&#8221;0px&#8221; bottom_padding_desktop=&#8221;40px&#8221; left_padding_desktop=&#8221;40px&#8221; right_padding_desktop=&#8221;40px&#8221; bottom_padding_tablet=&#8221;20px&#8221; left_padding_tablet=&#8221;20px&#8221; right_padding_tablet=&#8221;20px&#8221; top_margin=&#8221;-104px&#8221; top_margin_tablet=&#8221;0px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.05)&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;blur&#8221; column_backdrop_filter_blur=&#8221;10&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;custom&#8221; top_left_border_radius=&#8221;7px&#8221; top_right_border_radius=&#8221;7px&#8221; bottom_right_border_radius=&#8221;7px&#8221; bottom_left_border_radius=&#8221;7px&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;default&#8221;][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can i cancel my order?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Please contact info@maxartpro.com[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How long does it take to process a refund?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Processing a refund can take up to 7-10 business days. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Shipping damage claim policy &#8220;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]All deliveries must be inspected for damage upon arrival. It is the recipient\u2019s sole responsibility to perform this inspection before signing the delivery receipt.<\/p>\n<p><strong>Visible Damage:<\/strong>\u00a0If you notice any damage to the outer packaging, you must document it in detail on the delivery receipt before the driver leaves. Failure to notate obvious damage will be viewed as acceptance of the package in good condition and may result in the denial of a damage claim.<\/p>\n<p><strong>Concealed Damage<\/strong>: Damage not visible at the time of delivery (concealed damage) must be reported to Simply Color Lab within 48 hours of delivery. To file a claim, you must provide us the following:<\/p>\n<p>\u2022 Clear photographs of the damaged product and all internal and external packaging.<\/p>\n<p>Failure to report damage within the specified timeframe releases Simply Color Lab from all liability. The damaged item and all original packaging must be retained for at least 30 days for potential carrier inspection.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do i return my package?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]For a refund or replacement, please email cs@maxartpro.com[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Who to contact?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You can reach out at any time by email at info@maxartpro.com [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What are beehive hangers?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Beehive Hangers are a honeycomb hanging system that allows you to easily hang and adjust your canvas. We recommend these hangers for larger canvases, as they hold the canvas in place more securely and do not allow to swing if bumped into.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do i prepare my image for printing on canvas?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div>This is without a doubt our most-asked question. Its actually pretty easy once you have got the first one under your belt.<\/div>\n<div>\n<p>Gallery Wraps:<\/p>\n<p>You need 2 inches extra ON EACH SIDE for the wrap. So &#8211; a 16&#215;16 finished size becomes a 20&#215;20 when its submitted. Here&#8217;s what you do:<\/p>\n<p>1.\u00a0Open a blank 20&#215;20 file in Photoshop, 300 dpi (or the same dpi as your image). Bring your ruler guides in 2 inches from the top, bottom, left and right.<\/p>\n<p>2.\u00a0Place your file into this one on a new layer. What you see in the middle is the FACE of your canvas, and what is outside your guides is the wrap! EASY!If you have enough real estate in your original file, great! If not, you can:<\/p>\n<p>A)\u00a0 Add a colored or patterned border &#8211; ANY color or pattern. Add this extra space on the Canvas layer &#8211; not your image layer.<\/p>\n<p>B)\u00a0 Add more space on the canvas layer and clone the sides.\u00a0Standard WrapsSame as above, only you need 1 inch extra on each side.<\/p>\n<p>(The wrap does not have to be a color &#8211; the image can wrap as well.If you do not feel comfortable formatting your image yourself, we can help! Just upload your image as is to the website and choose the crop you want for the front of the canvases using the editing tool. We will use any extra (if any) to create the sides)<\/p>\n<p>Standard Wraps:<\/p>\n<p>Same as above, only you need 1 inch extra on each side. The wrap does not have to be a color &#8211; the image can wrap as well.<\/p>\n<p>(If you do not feel comfortable formatting your image yourself, we can help! Just upload your image as is to the website and choose the crop you want for the front of the canvases using the editing tool. We will use any extra (if any) to create the sides)<\/p>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you ship to PO boxes?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We can ship to a PO Box depending on the size of your order or canvas. If you are ordering anything larger than a 20&#215;24 canvas, we will need you to provide a physical address instead. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What color space should my image be in?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We print in sRGB. Your file can be submitted in either sRGB or aRGB. There will be no change in the color or look of your file when it is changed from aRGB to sRGB. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can you drop ship my order directly to my client?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Yes! We can drop ship any order for no extra charge. Just put your customers information into the Shipping Address field when placing your order. If the shipping recipient is different than the billing recipient, we assume the order is a drop ship and will not include any information about our company: that includes stickers, invoices, etc. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Where should I place my logo?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]When preparing your file with a logo for canvas, you will need to place the logo at a minimum of a 1\/4 inch from the edge of the image. When preparing your file with a logo for metal panels. You will need to allow 1\/8 inch of bleed room from the edge of the image. We ask for the files to be prepared this way so that we can ensure the full logo is on the front of the canvas or metal panel. Some image can be lost during the printing or stretching process. The bleed room gives you the confidence to know that the image you submit will come out the way you have pictured the product in your mind. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What if my canvas is damaged in shipping?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]In the event that your order is damaged in shipping, we will require that you provide photographs of both the artwork and the box. Once we have received your photos, we will have your canvas reprinted and shipped out promptly. The photos are necessary to issue a claim with FedEx.In the event that the backing paper is damaged, we will either pay to have the paper repaired by a local frame or art company, or we will send you a replacement backing panel which you will need to replace. Because of the low prices we offer, we are unable under any circumstances to provide reprints for damaged backing paper. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the lifespan of my canvas or art print?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Using the latest in colorfast ink and media technology, we estimate the lifespan of an un-coated image to be roughly 60 years for color images and 100-150 years for black and white images. All images from Max Art Productions are coated with a UV protectant which effectively doubles the colorfastness of our canvases. So you can expect these images to be proudly hung on the walls of your families homes (or space domiciles) for generations to come![\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What if I am not happy with my canvas?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We try to insure that all of our customers are happy with their product. In the event that you are not satisfied, please give us a call or send us an email detailing the issue. We will work with you to find the best solution.<\/p>\n<p>-If you are at fault for the problem, we can offer you discounted pricing on a reprint canvas.<\/p>\n<p>-If the fault is ours, we will happily reprint the canvas and send you a new one asap.<\/p>\n<p>We highly recommend that you have your computer monitor calibrated. If your monitor is not calibrated and you are not happy with your color, you may be at fault for the way your canvas printed. We will make adjustments to image color before printing if we feel necessary, but cannot predict how you would like your color to be represented.<\/p>\n<p>(Also, please note that images print differently on canvas material then they do on photo papers and other materials. If you would like your canvas to match a photo print perfectly, we will need you to mail us the photo print before we process your canvas. )[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What type of file should I submit? What size should my file be?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]When uploading an order through the website, we would prefer your file to be a Jpeg.<\/p>\n<p>Your file can be no larger than 20 megabytes. If your file is too large to upload, try saving it as a quality 10 Jpeg instead of the default quality 12. This will have no effect on the quality of your final print.<\/p>\n<p>If for any reason your file is still too big, upload a thumbnail (1&#8243;x1&#8243;) version of the image to your order and then email us the full resolution version (info@maxartpro.com). If your file is too large to send through email, please upload it to our dropbox by clicking the link below:<\/p>\n<p>Max Art Dropbox (<a href=\"http:\/\/www.dropbox.com\/request\/Nu7RDgjXC3U2AuwdyJss\" target=\"_blank\" rel=\"noopener\">Click Here<\/a>)[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How will my canvases be shipped?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]All of our canvases are shipped via FedEx. If the address your canvas is going to is an APO address, the package will be shipped USPS.<\/p>\n<p>There are a few different shipping options available upon checkout through the website. If you do not choose an express option, your package will be shipped via FedEx Ground &#8211; The map below shows what the transit time will be.<\/p>\n<p>(Please note that the days in transit are business days)<\/p>\n<p>&#8211; If you choose one of our express shipping options when ordering your canvas, please keep in mind that the production time of your piece will remain the same. That means that your canvas will still be in production here for 5 to 7 business days. However, when the canvas is ready to be shipped, it will be sent express (overnight, 2-day or 3-day, depending on what you chose) instead of ground.<\/p>\n<p>&#8211; Orders 40 inches or over in length or width are subject to possible freight charges which will not be included at the time of checkout. We will contact you to discuss freight shipping if necessary before we proceed with the production of over sized artwork. [\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is your turn around time?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]- Turn around time January through October is 4 to 6 business days. This means your order will leave our facility between 4 and 6 business days after being placed.<\/p>\n<p>&#8211; During the busy season (November through December) the turnaround time is between 7 and 10 business days. That means your order will be in production here for 7 to 10 business days before it is shipped out. To see how long your package will be in transit once it leaves, please refer to the FAQ &#8211; &#8220;How will my canvas be shipped?&#8221;<\/p>\n<p>&#8211; If you need your canvas sooner, please chose the appropriate shipping method when ordering and be sure to mention your requested delivery date in the notes on your order.<\/p>\n<p>&#8211; If you have an urgent request or need your canvas YESTERDAY, please call us on our direct phone line: 855-341-9997.<\/p>\n<p>(Please note that if your order is very large in size or quantity, the turn around time might be a couple of days longer than normal. This may also be the case if your canvas is ordered during one of our promotional sales. If you are worried about when you will receive your order, do not hesitate to give us a call. You can check the status of your order from the Order History section under the My Account page of the website)[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How will the back of my canvas be finished?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]All of our canvas prices include backing paper and hanging hardware for the back of your canvas. Both are attached before your canvas is shipped, so you can take it right out of the box and hang it on your wall.The hanging hardware that is attached to your canvas depends on what size it is.<\/p>\n<p>-Any canvas that is 12 in wide or smaller will have a Z-Bar (Sawtooth) hanger attached.<\/p>\n<p>-Any canvas larger than 12 in wide will have D-rings and picture wire attached. (Unless Beehive hangers are selected)<\/p>\n<p>(For more information on those, see the FAQ &#8220;What are Beehive Hangers?&#8221;)[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How can i keep up with you?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We would love for you to be the first to know. An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] ! You can also follow us on our social media pages as we are constantly posting about new work!<\/p>\n<p>Instagram: <a href=\"https:\/\/www.instagram.com\/maxartpro\" target=\"_blank\" rel=\"noopener\">Max Art Pro&#8217;s Instagram Page<\/a><\/p>\n<p>Facebook: <a href=\"https:\/\/www.facebook.com\/maxartpro\" target=\"_blank\" rel=\"noopener\">Max Art Pro&#8217;s Facebook Page<\/a>[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-1&#8243; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Hanging Instructions&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<a href=\"https:\/\/www.maxartpro.com\/wp-content\/uploads\/2025\/02\/Max-Art-Hanging-Instructions-01-06-25.pdf\" target=\"_blank\" rel=\"noopener\">All-In-One Hanging Instructions<\/a><br \/>\n<a href=\"https:\/\/www.maxartpro.com\/wp-content\/uploads\/2025\/02\/Max-Art-Hanging-Instructions-Standoffs-01-06-25.pdf\" target=\"_blank\" rel=\"noopener\">Acrylic\/Metal Print Hanging Instructions<\/a>[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][nectar_global_section id=&#8221;131&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;169&#8243; bg_image_phone=&#8221;594&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;269px&#8221; bottom_padding=&#8221;185px&#8221; top_padding_tablet=&#8221;275px&#8221; bottom_padding_tablet=&#8221;275px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;section-faq-header&#8221; advanced_gradient=&#8221;linear-gradient(0deg, rgb(23,21,21) 0%, rgba(23,21,21,0) 30%)&#8221; shape_divider_position=&#8221;bottom&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":43,"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":920,"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/pages\/14\/revisions\/920"}],"wp:attachment":[{"href":"https:\/\/www.maxartpro.com\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}